Privacy Policy

01 Who we are

Henschel Technologies (“Henschel,” “we,” “our,” or “us”) is a managed IT and support firm based in Dover, Delaware. We provide managed IT, help desk, cybersecurity, networking, cloud and Microsoft 365, backup and disaster recovery, HStream phone services, and AI integration services to businesses, and we operate the Delaware Barter Exchange.

This Privacy Policy explains our practices for information collected through henscheltech.com, our contact and intake forms, email, phone, and in the course of providing our services. It does not replace the terms in a signed service agreement — if an agreement covers privacy or data handling for your organization, that agreement also applies.

02 Information we collect

Information you provide to us

• Contact information — name, business name, email address, phone number, and mailing address.
• Inquiry and form information — details you send through our website forms, the Delaware Barter Exchange join form, email, or phone, including what services or trades you are interested in.
• Account and billing information — information needed to set up, provide, and bill for services.

Information collected to provide services

• Service and support data — support requests, device and network information, system configurations, and logs our engineers need to diagnose and resolve issues.
• Microsoft 365 and systems data — where you engage us to manage your environment, account, device, and security information in Microsoft 365, Entra ID, Intune, and related systems, accessed only as needed to provide the service.
• Communications — emails, calls, and messages with our team, kept so we can follow up and maintain a record of work performed.

Information collected automatically

• Website usage — pages visited, browser and device type, and general usage data collected through standard website tools and cookies (see Section 5).

We do not knowingly collect sensitive personal information — such as Social Security numbers, financial account credentials, or health information — through our public website forms. Please do not send that information through a website form or unencrypted email.

03 How we use information

We use information to:

• Respond to inquiries, provide quotes, and schedule services;
• Provide, manage, and support your IT environment, phones, and systems;
• Monitor for and respond to security issues, and help protect your business;
• Send service notices, scheduling updates, invoices, and account information;
• Operate the Delaware Barter Exchange, including listing offers and connecting member businesses;
• Improve our website and services; and
• Comply with legal, tax, and record-keeping obligations — including, for barter transactions, treating and reporting trade income as required.

We use information only for the purposes described here or as otherwise disclosed to you at the time it is collected.

04 How we share information

We do not sell personal information. We share information only as follows:

• Service providers — trusted vendors and platforms we use to run our business and deliver services (for example, Microsoft 365 and related cloud, security, backup, and phone platforms), who may access information only to perform services for us.
• With your direction — for example, connecting you with another Delaware Barter Exchange member for a trade you have requested, or sharing details you have agreed in writing for a specific job.
• Legal and safety reasons — if required by law, court order, or legal process, or to protect our rights, our clients, or public safety.
• Business changes — if our business is sold or reorganized, information may transfer as part of that change, subject to this policy.

05 Cookies & website use

Our website may use cookies and similar tools to make the site work, remember preferences, and understand how visitors use the site. You can control cookies through your browser settings and delete cookies at any time; blocking cookies may affect how parts of the site work.

Our site may link to third-party websites and forms (for example, form and social platforms). Those services have their own privacy policies, and we encourage you to review them.

06 How we protect information

We use reasonable administrative, technical, and physical safeguards designed to protect information — including access controls, multi-factor authentication where appropriate, security monitoring tools, and limiting access to our engineers and team members who need it to do their work.

No system is completely secure, and we cannot guarantee absolute security. If you believe information you shared with us has been compromised, please contact us promptly using the details in Section 11.

07 How long we keep information

We keep information for as long as needed to provide services, maintain business and service records, and meet legal, tax, and accounting requirements. When information is no longer needed for those purposes, we delete it or de-identify it in the ordinary course of business. Support and service records for an active or former client may be retained longer where needed to document work performed.

08 Your choices & rights

You may:

• Request access to the personal information we hold about you;
• Ask us to correct information that is inaccurate or incomplete;
• Ask us to delete your personal information, subject to records we must keep by law or for legitimate business purposes;
• Opt out of marketing emails at any time by using the unsubscribe link in the email or contacting us — opting out does not stop service or billing notices for an active account.

To make a request, contact us using the details in Section 11. We will verify your request and respond within a reasonable timeframe. If you are an employee of a client business, we may direct your request to your employer, who controls your work account.

09 Children’s privacy

Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will delete it.

10 Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will post the updated policy on this page and change the “Last updated” date at the top. Continued use of our website or services after an update means the updated policy applies from its effective date.

11 Contact us

Questions, requests, or concerns about this policy or how we handle your information — reach our team here: